Conflict is something most of us would rather not encounter. However, if you're employed in a leadership role with your organization, it may be your responsibility to step in. To keep your workplace safe and your team positive and productive, you must draw upon your leadership skills in conflict resolution.
What You'll learn:
Learn practical techniques for preventing and managing conflicts through effective communication and active listening.
Understand how to handle disagreements respectfully and navigate emotional conversations with confidence and calm.
Gain tools for facilitating productive meetings, including setting agendas, creating a positive environment, and maintaining neutrality.
Discover strategies for resolving complex conflicts using visual aids, interest-based negotiation, and structured follow-up.
Features Included:
Course Curriculum
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- Conflict Prevention Techniques 00:13:11
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- Role of the Meeting Facilitator 00:13:01
This course is crucial for maintaining a positive and productive work environment. It offers clear, actionable techniques for resolving conflicts effectively, making it a must for any leader.
Highly recommend this course for its practical and easy-to-understand approaches to resolving workplace conflicts. The real-life examples and scenarios were particularly helpful.
A fantastic course for leaders looking to enhance their conflict resolution skills. It provides valuable insights and strategies for managing both personal and professional conflicts effectively.